Themis Portfolio Management Limited, using Altia as the registered trademark (hereafter referred to as “Altia”) has a defined policy for Complaints Handling & Management. This Policy is designed to provide the foundation for implementing a consistent, diligent, efficient and impartial approach for the handling of complaints; introduce appropriate organisational governance for these matters; and implement tools for structured complaints management. Our aim is to consider fairly and handle efficiently and effectively all complaints.
In this respect, we inform you of your right to file a complaint regarding Altia and our operational procedures or our employees. Our commitments to you regarding your complaint are as follows: